šŸŽƒHelixque is participating in Hacktoberfest 2025

HelixQue Logo
HelixQueBeta

Privacy Policy for Helixque

Last updated: September 30, 2025

Helixque is a professional networking and collaboration platform that provides real-time video chat services based on user preferences. Your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use Helixque.

1. Information We Collect

a) Account Information

  • Username, display name, and profile picture (from your sign-up process or connected account such as LinkedIn).

b) Usage Information

  • Matchmaking preferences (e.g., topics of interest).
  • Session metadata (connection time, duration, participant IDs).

c) Device and Technical Data

  • Camera and microphone access (with your explicit permission).
  • Device type, browser version, and operating system.
  • IP address (for security and troubleshooting).

d) Communications

  • Messages or interactions you send via in-app chat or feedback forms.

Note: Audio and video streams are transmitted using WebRTC in a peer-to-peer manner whenever possible. We do not record or store your conversations by default. If recording features are introduced in the future, you will be notified and asked for consent.

2. How We Use Your Information

We use the collected information to:

  • Provide preference-based matching and enable video/audio calls.
  • Ensure secure, low-latency peer-to-peer communication.
  • Improve our platform, user experience, and technical performance.
  • Monitor and prevent fraudulent or abusive behavior.
  • Comply with legal obligations.

3. Sharing of Information

We do not sell or rent your personal information. We may share data only in the following cases:

  • With service providers: e.g., TURN/STUN servers, cloud hosting, analytics tools.
  • For legal reasons: when required to comply with applicable laws, regulations, or legal processes.
  • For platform integrity: to investigate, prevent, or address security issues, fraud, or technical problems.

4. Data Security

  • All media streams use end-to-end encryption via WebRTC whenever possible.
  • We apply standard industry practices (HTTPS, encryption in transit, access controls) to safeguard your information.
  • However, no system is 100% secure. You are responsible for keeping your account credentials safe.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data.
  • Restrict or object to certain data processing.
  • Withdraw your consent for camera/microphone access at any time via browser/device settings.

To exercise your rights, please contact us at support@helixque.com.

6. Data Retention

  • Session metadata and logs are retained only as long as necessary for security and troubleshooting.
  • Account information is stored until you delete your account.
  • Audio/video streams are not stored unless explicitly stated and consented to.

7. Third-Party Services

Helixque may rely on third-party services (such as TURN servers, hosting providers, or analytics). These providers may have their own privacy policies governing their use of data.

8. Childrenā€™s Privacy

Helixque is not directed toward children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated ā€œLast updatedā€ date. Continued use of Helixque after changes indicates acceptance.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Discord: Join our Discord

Helixque